DTDC Courier & Cargo — Unable to track courier C24706001

Hello DTDC team,

What is happening with my courier subjected above?

Today is my wedding anniversary and i was anticipating the courier will reach my wife which had a smartwatch that i had specially bought for her and instead of being a day of happiness, it's rather disappointing that it's not traceable now and it's probably not reaching her as well?

Kindly respond at the earliest. This is a first such instance where i receive such an embarrassment because of your service.

Palakkad is afterall ~600 kms from Chennai and to such a short distance would it take this long? What is worse is it is not even traceable. Who can help?

Booked date: 01.06.22
Booked from: Thiruninravur, Chennai
Dispatched to: Palakkad, Kerala
Content: Smartwatch. Details attached.
Worth: 2499 + courier charges Rs. 85 (though it is mentioned as Rs. 75 in the slip)

Content:
https://www.amazon.in/dp/B09YV5TMZH?ref=ppx_pop_mob_ap_share

I can share the invoice to your executive as well.

Kindly call me if you need more details.

Thank you,
Jayan B
+91-[protected]
+1 photos
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
Jun 06, 2022
Updated by Jayan Bhaskaran
Even if you are not able to send, atleast return the product. Or atleast reveal the fact that because of your ignorance you have lost it and i can accept compensation. I have seen some irresponsible behaviour from your customer care already. It's worth 2500 and don't make me feel you guys are thieves.
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