DTDC Courier & Cargo — Undelivered Shipment

I couriered a parcel that contained clothing that were supposed to be the offerings to God during Navratri. I placed the courier on 9th October 2020, at Pune, Vishrantwadi. I did not get a track message which may have been a technical error. I visited Vishrantwadi office on 13th October, to take the status update of the same. The concerned person told me that the parcel might be delivered on the same day, i.e. 13th or the next day. i.e. 14th October. Remaining concerned of the same, I again visited Vishrantwadi office on 14th October at 10 am. The concerned person after tracking the order told me that it was already delivered yesterday. I confirmed with every family member, but it was delivered. I don't understand how can the parcel can be delivered and yet not be delivered. They charged exorbant price the delivery, which was not even done.