DTDC Courier & Cargo — Unethical behaviour and non-delivery of courier

On 02/05/2023, I received a mobile call from [protected] at 3.03 pm that
" i am to deliver your courier that i am standing in front of Pb national bank
Village Daun ". I told him to keep standing there as i shall reach instantly in 3/4 minutes . I reached that spot at 3.06 pm but no one was there and i
phoned that person at 3.07, 3.08 and 3.09pm but he cancelled all calls as can be seen from call history of my mobile attached in the photo herein .On 9.18
am next morning to my surprise, i got a SMS from JM-DTDCSP that" Your
AWB No. M19900359 has been delivered on 02/05/2023". I have also
attached this sms photo herein below . This is the sorry and unethical
behavior.