DTDC Courier & Cargo — Urgent Complaint: Undelivered Parcel with dtdc Consignment Number H39288372

Dear Sir/Madam,

I am writing to file a formal complaint against DTDC delivery services regarding ongoing deeply unsatisfactory experience with dtdc consignment number H39288372.

I had specifically chosen DTDC for the swift delivery of medicine. However, despite the DTDC website indicating that the area residing under my pincode is a serviceable location, and despite all other services and recipients at the specified address receiving parcels without issue, the DTDC delivery agent contacted me, insisting that I must pick up the parcel at their location instead of a delivery. This is not only unreasonable but also causes significant inconvenience.

My numerous attempts to resolve this matter with DTDC customer support have proven futile, and this issue remains unresolved for over five days since the initial booking.

I kindly request your immediate intervention to address this situation. It is crucial to highlight that DTDC has accepted responsibility for the parcel, and the actions of their employees at the destination are in direct contradiction to the standard of service I expected and paid for.

I trust that you will resolve this matter promptly

Sincerely,
Rajendra Prasad