DTDC Courier & Cargo — Utter negligence and theft by dtdc courier #d27065590

Address:

Gurgaon, Haryana, 122002

My mother booked a parcel with DTDC courier on 5th March 2016 from Trivandrum to Delhi, airmail. This got delivered on 10th March. No one is taking responsibility of the item delivered late nor giving any reason. When opened we find that rat had made a hole in the carton and ripped 2 packets. These guys did a tape over it so that it not visible from outside. Not only that, 2 packets and a jar have been found open. This was not by any rat because the opening is made by a sharp material such as blade. All items are edible and hence someone tried a bit midway. Also at the time of booking this weighed 4.5 kg however when we received its jus 3.95 kg. No wonder items are missing inside. I have taken pictures of the box and condition of the items at the time of delivery. I asked the delivery boy to come and check the items to which he responded that his duty is to deliver and not to check what's in the box or its condition and that he also cannot take it back. Firstly the item which was airmailed got delivered after 5 days and second I need compensation for the items missing and that which were not taken care while transit. And the bigger question is how can someone really trust these guys while sending a parcel. This incident has truly brought shivers down my spine and possibly may think of some other mode of transportation in future, atleast not DTDC.