DTDC Courier & Cargo — Very disappointed with your service and behaviour of people in Ratnagiri DTDC service

1) your service is not available in Rajapur but still you accept the couriers having pin code of Rajapur(416702) from pune.
2)Then people from Ratnagiri service call us and tell us to pick the courier within 2 days otherwise we will send it back with arogance.
In this pandamic college is sending lot of material to us so it is not possible to go to Ratnagiri within 2 days every time as both of my parents are working and I am doing my internship, but people at Ratnagiri do not understand that, they tell us that we will send it back. So as your courier service is not available here then why you accept the courier at first place(pune) and then at least give us some extended time to pick it.
Your service is making my academic loss. I am very disappointed.