DTDC Courier & Cargo — Website shows the package is delivered but it is not

Address:	Nikitha S D/o Siddesh B, Hunavinadu(post), Hosadurga(Tq), Chitradurga(Dist)-577527
Website:	www.dtdc.in

A gift hamper was sent by my company to me on November 30th and the package was in Bangalore on December 2nd after that there was no update on shipment status till December 23rd .Suddenly on 23rd December I got a message saying my order was delivered to chitradurga sorting office where the destination address was Hosadurga .Now no one is picking the call or even responding properly. Have raised the ticket regarding the issue but no response to that also