DTDC Courier & Cargo — Worst service and missing and delaying the parcel to deliver

I have booked a parcel from Chennai to Pune on
15/6/23 in D4, Ground Floor, Syed Complex, 29, Gopalakrishna Rd, T. Nagar, Chennai, Tamil Nadu 600017 with weight of 3kg (suitcase with some new dresses ) and paid 1900 and I have booked through air cargo, but they sent it through roadways and they misplaced my parcel and it didt deliver it and there is no proper response from them, it’s been 8 days still you people didt deliver the parcel, a worse service from DTDC I will attach my following files with this mail and I want a proper explanation and refund of money they booked in air cargo and send through road ways I need immediate response and action for my missing parcel
Thank you