DTDC Courier & Cargo — Worst service Experience

Address:

Hyderabad

This will be the last time we used DTDC courier service because of worst experience we had from Hyderabad DTDC service for our consignment D86368449. Case was "Our family farm mangoes were shipped from Pune to Hyderabad, Mangoes were packed at your Pune center in your boxes by your employees, they were fully aware they were shipping perishable goods as per tracking history it reached Hyderabad on 1st June. We were contacted by your Gachibowli Center on 6th of June and was said that the parcel is damaged "what to do?" your personnel are not even ready to take responsibility to deliver it door step only giving rude answers and asking to collect the damaged parcel from the Gachibowli center.'
Below are our few concerns:
1)If the personnel is not trained to handle shipment of perishable goods why was the consignment booked at the first place?
2) What was the reason for the delay of 1 week when the consignment was in the same city?
3) What will be the solution for this regard?