DTDC Courier & Cargo — Worst Service, No Accountability, Worst customer care

Address:

Mumbai

I couriered a consignment # D13104408 of mangoes to Hyderabad from Mulund East office of DTDC on 30th April. I paid for air transport.
1) DTDC does not have a system to send SMS with consignment number and link for tracking. So I must carry the receipt with me if I have to call DTDC. Indian Posts have a better system at 1/4th the price.
2) Even on 4th May the consignment is not delivered
3) On DTDC website, there's no visibility of status after 1st May
4) Call center took 7+ minutes to answer my call
5) Call center mentions the cargo is booked for Land Transport and argues with me when I ask why it is booked for land transport when I paid for air transport and have a receipt of it.
6) Only on asking specifically, call center issues me ticket number. They also refuse to call back to inform status of the consignment. Hence I must monitor my email to get updates.
7) Date 4th May 2022: The consignment is still not received till 6:00 pm. No update on tracking website of DTDC. Call center does not connect to executive even after holding the call for 12+ minutes. The DTDC system then disconnects the call.
8) Email reply to the mail from support generates auto response that the delivery time is still within TAT. I am wondering if TAT for air cargo is also 5 days or more withn India. (The receipt apparently does not mention TAT).
9) Call to local office is also futile. They try calling Hyderabad office after callng back after waiting for a few hours, I get a response that Hyderabad office is closed (3rd May).
I do not know if my consignment is lost, or the mangoes are rotten by now or what else...
So my experience is : You are at mercy of DTDC once you handover the consignment to them and getting upto-date info is probably a favour to seek. Hence think when you avail their services.