DTDC Courier & Cargo — Wrong information updating in online stauts

Address:

plot no 125

With in a 15 days i have to get two couriers one is from mumbai ( V[protected] premium package paid 250 rs )and one is from delhi. both couriers has not been delivered properly. one courier has been collected by me only in the dtdc office which is far from 5kms. and one is( X[protected] till now not delivered from last one week. and they are updating status "customer has requested delivery on nextday" . They are not even called me how they do that thing. If you are unable to delivery then deny from source place so that they will contact another courier company.