DTDC Courier — Delay in delivery and very bad response

Address:	Mumbai City, Maharashtra, 400080
Website:	www.dtdc.com

Have couriered 1 parcel to Amritsar on 09.11.2015 and till 23.11.2015 same is not delivered. when inquired while booking transit was informed 4-5 days. Moreover when called for delivery status and reason for delay have gor answer from their booking branch MF 1016, Mulund that staff was not available and we had contacted recipient to collect same from their branch in Amritsar which recipient refused. Till date parcel is not delivered and when called again for status branch is giving number of Amritsar to check with them as we have made mistake by booking our consignment with them. their website shows so much for customer service but ZERO service is provided.