DTDC — Courier is neither delivered not returned

Address:

Meerpet Hyderabad

I couriered a book to my colleague in Bangalore in the last week of December 2020. After one week, I received a call from DTDC office saying that recipient declined product and I asked them to send it back to my address if it is the case. Since then, I am doing regular follow ups with courier office and they also mentioned that they are trying to get the product back. After more than two months push, they mentioned that they cannot find the product and asked me to raise a complaint with customer care. I raised a complaint with DTD customer care department. Now, it is more than one week and i did not get a valid response from customer care department also although they promised that they will get back in 24 hours. All I need is, I want my product back safe in my hands.

My Consignment Number is : H26724007
ticket no - 2298422