Dtdc Courier — Non-delivery status of my packet

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear sir,
As follows the evidence of my packet set to Tamilnadu from Greater Noida, now the status is neither the packet is delivered, nor returned, and NIl response from thier consumer care over phone, even after sincere follow-up.
The packet is more important as i've important document in it.
The follow is the mail communication, still no response from DTDC couriers.

Z 48467167. Delivery status

Bhuvaneswari Sivakumar <[protected]@gmail.com>
Mar 2 (9 days ago)

to track
Delivery of AWB number Z48467167 sent on 19 the Feb 2015 is still awaited at recipients end. Kindly update immediately.
Reg
Bhuvaneswari


Bhuvaneswari Sivakumar <[protected]@gmail.com>
Mar 6 (5 days ago)

to track
Still awaiting. Kindly send me back to source. It is almost 3 weeks now.

Please kindly sort out this problem.
Thanks and Regards,
Prof.Bhuvaneswari Sivakumar