Dtdc Courier — Parcel Lost

Subodh Deshmukh

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I had booked a parcel from Hyderabad to Nanded on 16th Aug 2014. Consignment No. H33126139. It was not delivered for 15 days. I enquired about it and after 1 month I got to know that it was lost. I had requested claim for it on 8th Oct 2014 and I was told that within 45 days my complaint will be resolved. It has been 60 days. Not a single call from DTDC and I have made almost 100 calls to the franchise(Trimulgherry Hyderabad). No response. Everytime they say call me tomorrow. I have tried customer care number more than 100 times. No one picks up. I asked franchise to give to direct number of complaint department. He refuses saying we cannot give. I am thinking of going to consumer forum. DTDC has worse service and worst customer service.

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Comments

Ratikanta Pattanayak

from Gurgaon, Haryana

I did a courier to Balasore, Odisha from Uttam Nagar East, Delhi on 27th dec 2014.After that i tried a lot to track but no lost. I had visited several times to the corier center to track my parcel but their service and response was pathetic.
Tried to reach helpline numnber for delhi dtdc but they said they can not help if tracking number is not populating at their end. Now 2 months have been passed and I think I lost my parcel.Also mailed them twice thrice but no resoltion has been provided.

DTDC Tracking id : Z41635114

Kindly help me.

Regards,
Ratikanta
+91 [protected]

Ratikanta Pattanayak

from Gurgaon, Haryana

I did a courier to Balasore, Odisha from Uttam Nagar East, Delhi on 27th
dec 2014.After that i tried a lot to track but no lost. I had visited
several times to the corier center to track my parcel but their service
and response was pathetic.
Tried to reach helpline numnber for delhi dtdc but they said they can
not help if tracking number is not populating at their end. Now 2 months
have been passed and I think I lost my parcel.Also mailed them twice
thrice but no resoltion has been provided.

DTDC Tracking id : Z41635114

Kindly help me.

Regards,
Ratikanta
+91 [protected]