DTDC Courier — Parcel not delivered and said that when called I said there is nobody by that name

Address:	560007
Website:	www.dtdc.com

A parcel ( Tracking ID: K[protected], was sent to my address, Lt.Col. C.F. Stephen, P230/8, MAP, Command Hospital Air force, #1 Cambridge Layout, Agram Post, Bangalore 560007, from Kolkata on 19th November, 2016. The parcel has still not been delivered and today, (24 November, 2016) when I called the DTDC courier office at 17/3, Vishal omplex, Cambridge Road, Ulsoor, Opposite Frank Anthony Public School, Bangalore- 560008, they said that they had attempted delivery once, on 21 November 2016 and called on the provided number when they were at the main gate. However, no call was received and neither did any delivery person come to the address. No reattempt of delivery was conducted either. They now say that they have returned the parcel to Delhi and I have no idea why. This is the second incident with the Cambridge Layout Branch of DTDC. The people of the office are rude, arrogant and abusive. I want an action taken as soon as possible because the parcel was a very important one. They were weddings invitations which were to be distributed within this week.