Dtdc Courier — Pathetic Service from DTDC

Address:

Thiruvananthapuram, Kerala

Sir, I had ordered Dell USB Optical Mouse from Ebay. I got a mail saying that the product was shipped via DTDC courier services. Tracking ID: C56737833. I checked the status on 08th Dec and found that the product has reached the Trivandrum Office on the same day. On 09th Dec I went to collect the product as i wanted it so urgently. I first went to the Branch Office at Mathrubhumi Road, Vanchiyoor, Trivandrum - 695001. They told me that they have redirected the product to the Kunnumpuram Franchisee. So I went there to collect the product. The staffs were so rude at first place itself.They didnt even manage to handle my concern. After waiting there for an hour they told me that they havent got the product with them. It is still in the Branch Office at Mathrubhumi Road. So I went there again and this time also they confirmed that the product is with the Kunnumpuram Franchisee office. I went to the franchisee office for the second time and came to know that the product is with them. On handing over the product they abused me, calling bad words. They nearly manhandled me. I was so stunned at their behaviour. I never expected this from one of the top Courier companies in India. I was humiliated.Pathetic and rude behaviour from your staff. I am sending this mail to you so that No other customer will have to face a situation like this. Very very pathetic. Another thing is that I am a frequent online shopper. Whenever the seller ships me the product via DTDC they never give home delivery. Everytime I have to go to the office and collect. Even after taking much pain in going to collect the product I faced a situation like this today (09 Dec 2014) -Anish Gomez