Dtdc Courier — Pod not giving

Address:

Gurgaon, Haryana, 122201

Hi, we have booked a consignment on 26th sept via docket no. d23557485 which is still not delivered at our w/h. we had contact him then they replied its delivered on 3rd October but physically its not rcvd. now we are asking POD from 10 days but no one replying about the same. We had also mailed to customer care but all are silence & not replying. i think dtdc making foolish his customers. my end customer are asking for refund, can dtdc will refund it?