Dtdc Courier — Rude behavior of staff and Late delivery after promising

Address:

Bangalore, Karnataka

My C?N no. is B24201646 and i sent it on 24th august from Bangalore to Rewa which includes rakhi and some gifts to my brother .after so many followup also DTDC Bangalore bommanhalli branch and Mumbai Branch and Jabalpur Branch staff always tried to give different stories and also spoke to me very very rudely . Jabalpur branch staff by Name Roshni spoke very rude and threat me also that i cant do anything. she refused to give me escalation matrix also .Let me tell you that today is 1st septemebr and till now my consignment has not yet reached to destination and when i asked to give me the details DTDC people clearly told that she is not going to give any details as she doesn't know .i put complain in mumbai through IBRAHIM (CS DEPT) also on 27th august and my case no.[protected] but till now no one bothered to resolve it . then i could reach to Ms. Beena (TL in mumbai DTDC) she also gave me all the wrong information and finally i started speaking to Jabalpur branch from yesterday 31st august and Roshni from Jabapur DTDC harresed me by saying she is not going to give me any details of her manager and escalation people and threat me also that i can not do anything to DTDC as i done know the process . I am seeking a help from consumer forum on this as i have a believe that necessary action will be taken care so that other customer should not face these kind harassment and don't loose their hope . Please try to work on my complain so that other customer also should have believe on these kind of service . Regards, Supriya SIngh [protected] Bangalore