Dtdc Courier — The Most Pathetic Delivery Services and Even More Disgusting Customer Care People

Address:

Gurgaon, Haryana

Dear Sir / Ma'am, I would like to file a serious complaint against DTDC in reference to their pathetic services and even worse customer care (Local Gurgaon and Corporate Bangalore). On 27th August, I ordered some sweets from Harnik Food Industries in Pune which they dispatched from Pune to Gurgaon on 28th August with DTDC couriers (consignment no. P[protected]. The consignment reached Gurgaon on 30th August, 2015 but never got delivered to my address. I started a conversation on 31st August with them and raised a complaint on 1st September (Complaint No.[protected]. I had a word with Ms. Chandni and Ms. Vaishali at their Gurgaon main office (Ph: [protected]/61/68/ Mob: [protected]) but to no use. Moreover Ms. Vaishali who is their Head of Operation (as told to me) is the most unproficient person I have ever dealt with. Then I started a conversation on 1st September with Ms. Kiran, Ms. Hema and Mr. Viren at corporate office (Ph: =91-[protected]), all of them always promised to look into the same and resolve the matter, which they never able to, and finally the consignment got returned to the sender. I am assuming if there was any error with my delivery address (which actually is not the case), the delivery person should have called me up or their delivery centre should have given a call to me (to the customer), which they never did and sent back the courier to Pune. There was zero co-ordination between their internal teams due to which the customer always suffers. This was an eatable which must have been spoiled by now only because of their unproficient / unethical / uncoordinated / lethargic / unplanned / unskilled approach and pathetic customer care services. I would strongly suggest you to take a proper action against this organisation or at least warn other people not to trust this pathetic company before using their services. Kindly look into the same. Thanks and regards, Piyush Pande Ph:+[protected]