Dtdc Courier — Wrong Turnaround Time Committed

Address:

Gurgaon, Haryana

I booked a courier through Sec-23, Gurgaon collection center, The girl over there Simran committed nexy day delivery for chandigarh, she mentioned explicitly that it will reach chandigarh by tomorrow evening so I opted for DTDC plus service, they charged me Rs.175 for the same, I took a while and decided to pay the inflated price since as it was urgent.
The tracking number given was V23156962, when the courier did not reach by 5:30 PM I tried reaching there contact number 33004444 given on receipt, where I got the announcemnt that number has been changed to 44900000, I dialled the number where some music played and call got disconned, I tried several times but same thing happended. Clueless of what to do I decided to serach on internet and find the number of shop where I booked my courier, upon calling him, he gave me number of Mr. Yogesh [protected] for escalation, Mr. Yogesh told me that the service takes 24-48 hours not next day. this is applicable for metro cities only. I was shoked to hear this, when confronted he assured me that he will get back to me with details, so I forwarded him details of consignment. when no response was received I deciced to call back Mr. Yogesh but the phone was switched off around 8PM.
I tried calling him again next morning hoping that it will be delivered in the morning, but no luck he still has no details of my consignment. I will have to pay penalty now to the concerned for which the documents were required.
This is the worst service that I could expect from DTDC when their tracking system does not work or show incorrect information, their contact center plays music and disconnects, poor service from escalation contacts. I would have not gone with them had the girl not committed delivery by next evening.

Thanks,
Sujit Singh
#[protected]