DTDC — Damaged the item and also not getting the product back

Address:	560017
Website:	dtdc.in/tracking/tracking_results_detail.asp

This is with regards to the Consignment Number - V26646075.
I booked this item from Bangalore for Kolkata last week, I was told that it will be getting delivered by Monday 28th Dec. Since it was taking time I decided to call back on Wednesday 30th December. I called in the afternoon and I spoke to Arijit and was asked to call back in the evening around 5pm which i did, then came the surprises.
Firstly: I spoke to Arijit and I was informed that the shipment which arrived from Bangalore is broken and that is why it has not been shipped yet. Then call was handed over to Yamini, she told me that the item was badly damaged and she has sent the photographs to there Bangalore counterpart and waiting for their response and I specifically mentioned dont deliver the damaged item. She confirmed that it will not be delivered and will sent photographs of the item to me via email. It will be not be sent without my consent.

Secondly: On 31st December came to know from Paromita, the shipment is out for delivery and they are shipping the damaged item, now when i asked that as per telephonic conversation it should not be delivered and i should receive the email with pictures, I was informed that they dont have the pictures, and their Bnagalore counterpart has asked to ship the item.

And Moumita called the Receiver and bluntly said that it is broken and nothing can be done, I mean firstly; damage has been done by them and without showing any sympathy or empathy which are basic customer handling skills they were saying this to the customer.
Now they have mentioned there on the delivery details that " Not Received " where as they no where mentioned that they damaged the item and that is why it was accepted ( they themselves called and informed that). Then it was said that it will be shipped back and as per the website the consignment is with Domlur branch in Bangalore and i have called them at-least more than 50 times but no one received the call. I wanted my consignment back at there were some personal things.
They even stopped replying to the emails. Honestly, I swear I would never ever use DTDC in my life and will definitely share this experience with my friends and colleagues.. The number given on website was[protected], where you can only here phone ringtone instead of human voice. Its been more than month.


I received the below email, after this didn't received any response:

Dear Sir/Madam,
Greetings of the day!
Please find the details mentioned underneath for the Case Number : 01320076, against Consignment number v26646075
The said consignment RTO due to party refuse and the same has been received at Domlur branch hence case is closed


Thanking you,
For DTDC Customer Support Team
[protected]@dtdc.com