[Resolved]  DTDC — DTDC playing with customer by giving service name as PREMIUM EXPRESS PRODUCT-SPECIAL ZONE PLUS

Address:

Amravati, Maharashtra

I thought DTDC is good and very punctual about their Deliveries and commitment given to customer. With respect to it, I submitted parcel on 9th Sept to be delivered to Pune from DTDC Amravati Rajapeth office of doc no V18403726. As I need to deliver it urgently, I have opted PREMIUM EXPRES Sservice worth of 230/- and I have been told that it would be delivered by 11th morning any how. With those words I agreed and planned my respective activities. But when I checked status on 11th morning, I was amazed to see parcel was in KOLKATA APEX. I didnt understand delivery is in Maharashtra itself, why does parcel went to KOLKATA. Then I tried to call Amravati office no [protected] and office landline, both no were OFF. Then sent mail to nagpur and pune customer service ('css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com') but still i didnt received single word of communication till now. Finally I rest with option of wait and it received on 12th Afternoon. That was of no use to me. Then I called Amravati DTDC Rajapeth office, luckily person picked up call and when I discussed same with him, he said send me details on mail ID: 'amaravatisf.[protected]@sr.dtdc.com' which is undelivered means wrong mail ID. Also now person has switched off the no. [protected]. DTDC is playing with customer by giving wrong commitment and gathering high amount by providing normal service. I will never think to use DTDC service in future and even recommend to anyone for such poor service. It is better to be know than hiding from customer.