DTDC Express Limited — courier not delivered

I have sent a courier (Z[protected] on 14th july, 18 for gujarat (Gandhinagar area. The guy from dtdc came in to collect it from my place and he has confirmed me that by 17th july or 18th july the packet will get delivered but till now the packet is showing in transit. After coordinating for hours with these stupid guys, i finally got the no. Of delivery boy who was supposed to deliver the packet at the said address. I called him to know where the packet is and that guy told me that the area for which i have made a packet they don';t serve there and so someone has to pick the packet from the office. I coordinated with sec 48 ggn branch as i sent the courier through them and at the time of pick up, the guy checked the pin code and confirmed me that the packet will be delivered maximum by 18th july, 18 an now everyone has stopped picking up the call. This is shamful guys. You guys are pathetic! The customer care never picks up the call. Why you guys don't shut the customer care and infact this stupid courier service too.

Neha