DTDC Express Limited — Extra amount taken for the delivery and not ready to give GST bill for the amount taken

Address:	DTDC express Limited, SAMIKSHA ENTERPRISES, opp kanjurmarg station near to TOYO house, kanjurmarg East, mumbai:400042
Website:	www.dtdc.in

Hi,

We had a parcel couriered to Kerala from Mumbai through DTDC Kanjurmarg east branch which is under the Franchise of Samiksha Enterprises on 08/07/2021. The parcel weight was 2.92kg so we calculated 3kg as the total weight to deliver. They charged us 1790rs for that product. We made the payment through googlepay. When we checked in to DTDC app for an express delivery which we opted for was only 815rs for the parcel to be delivered. When we tried to confront them about the bill. They mentioned that is the amount charged and as it is a Franchise rates are different. If the company is same, even if it is a franchise the rates will alwats be the same. We also checked the BIll. Which was delivered with the parcel in Kerala. In that the amount was cancelled with pen and there is no amount mentioned or the mode of delivery which was opted for which was Express Delivery. They have sent into Air Cargo which is only for 610rs and they took extra money from us for only a 3kg parcel which is 1790rs which is a fraud towards a customer. I also want to make to your notice that there is no GST bill provided to us on both the bills at the courier nor on teh delivery. When I asked them about the GST bill. They told me to speak to the higher officials whom you spoken to related to this. This is clear case of fraud of charging extra amount from customer. I have also attached both the bills which is off non GST which is provided and the amount which I transfered of 1790rs. Please look into this seriously as this is not the professional way of business.