DTDC — Merchant parcel not delivered

Address:

Bommasandra, Bangalore

I ordered a parcel from a merchant in Dehradun (UK) which was supposed to be delivered on 2nd Nov 2020. I got an OTP notification from DTDC but the delivery person never called me stating that the product is delivered. On raising a complaint they said the parcel was delivered, however it was not. Tried speaking to their delivery leads and grievance cell but no luck till now. They haven’t resolved the complaint and have stop responding to calls and messages. Tracking number; U00404105