DTDC — Non delivery of consignment.

Address:

East Singhbhum, Jharkhand

I booked one packet from Jamshedpur vide C.N. No. K 72387371 on 1st of August 2014 for Chennai. Today is 6th August and the packet has not been delivered yet. I contacted your Chennai office yesterday and they assured that on 6th it will be delivered. I contacted customer care at Jamshedpur, they gave Chennai's contact no. to contact and also said that you had booked thru a franchise, hence it is delayed. If courier can not be delivered within 5-6 days, then what is the use of it. I have knocked almost all doors but in vain. Should I go to consumer forum ?