Comments
A consignment was booked on my name, Archana Gupta vide Docket No. C61185909 dated 10.06.2015 from Tirupur to Hyderabad.
It starts from Tirupur to Hyderabad and reaches to HYBD and instead of out for delivery it goes to DELHI and again next day on 12.016.2015 it comes to HYBD and stays with Chandanagar Branch/Franchisee from 12.06.2015 till 16.06.2015 without caring for delivery.
I try to reach to the Chandanagar Branch on Landline no.[protected] and also mob.[protected] all these days to request for delivery but NO ONE LIFTS THE PHONE.
I try to report to HYBD Customer Support no.[protected] but NO ONE LIFTS THE PHONE .Luckily I get the CS no. on 15.06.2015 and he lodges a complaint and sends a compalint no.00443965 but thats it no action taken.
I write an email about it to customer support also on 15.06.2015 but no reply.
I visit your franchisee at Miyapur X Road which is responsible for delivery, they say we haven't received the consignment .We will do HOME DELIVERY at the given address once it arrives (as it will do a favour to me by doing home delivery which happens to be the address of the consignee).
We lodge a complaint with you and get a reply at 11.23am on 16.06.2015 that by evening it will be delivered.And see where it is getting delivered!!!.
THE CONSIGMENT HAS NOW BEEN BOOKED TO JAIPUR.
What a ridiculous service DTDC is providing.I am amazed how you all work and deliver the things with such carelessness.
If by today evening it is not delivered I will take you to Consumer court.
It starts from Tirupur to Hyderabad and reaches to HYBD and instead of out for delivery it goes to DELHI and again next day on 12.016.2015 it comes to HYBD and stays with Chandanagar Branch/Franchisee from 12.06.2015 till 16.06.2015 without caring for delivery.
I try to reach to the Chandanagar Branch on Landline no.[protected] and also mob.[protected] all these days to request for delivery but NO ONE LIFTS THE PHONE.
I try to report to HYBD Customer Support no.[protected] but NO ONE LIFTS THE PHONE .Luckily I get the CS no. on 15.06.2015 and he lodges a complaint and sends a compalint no.00443965 but thats it no action taken.
I write an email about it to customer support also on 15.06.2015 but no reply.
I visit your franchisee at Miyapur X Road which is responsible for delivery, they say we haven't received the consignment .We will do HOME DELIVERY at the given address once it arrives (as it will do a favour to me by doing home delivery which happens to be the address of the consignee).
We lodge a complaint with you and get a reply at 11.23am on 16.06.2015 that by evening it will be delivered.And see where it is getting delivered!!!.
THE CONSIGMENT HAS NOW BEEN BOOKED TO JAIPUR.
What a ridiculous service DTDC is providing.I am amazed how you all work and deliver the things with such carelessness.
If by today evening it is not delivered I will take you to Consumer court.
Consignment no. D22981765 despatch from dtdc Pune on 27th April, 2015, meant for Delivery at Aizawl was not delivered till today, i.e. 12th July 2015.
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+91 80 2536 5032 [Customer Care]
DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
I booked a parcel on 19.03.2015 from Gurgaon to Jamshedpur . But still i have not received my consignment till . My Consignment number is: Z51526406
Even the customer care executive is not helping us
I am highly disappointed the services rendered by DTDC
Kindly do the needful to ensure that i receive my parcel in a proper condition and at the earliest
With regards
Prashant Krishnan
Mob: [protected]
email:[protected]@tatamotors.com