[Resolved]  DTDC — Non delivery of my parcel and now asking for money

Address:

Bangalore, Karnataka

Hi Consumer Complaint team, I booked 2 parcels with FAKE courier company DTDC on 3rd March, 2014 to Jamshedpur and New Delhi. Delhi parcel was received by family on 5th march, however Jamshedpur parcel (Tracking Number: B[protected] has not been delivered yet. I went to their office to check the status since they never pick phone calls. There was a lady PUSHPA([protected]) and her office address (150, Nagawarapallaya, CV Raman Nagar, Bangalore-560093) gave me ANAND's number, i think this guy belongs to some local gang since he was talking so badly and harshly. After that also after making so many calls and visits, all was in Vain. Finally, I called to their customer care department there customer exective asked me to pick my package from some Whitefiled office. I asked why cant you return to my address or deliver to the address mentioned. Later, she agreed that she will deliver this time to booking office from where I can collect. When I went to booking office again, that Lady pushpa asked me that she has no information about this and I have to check myself for my package. I asked her for some support but she denied it. Next day, she said I need to pay 5000rs if I want my package return or I should forget my package which was really shocking. Later, I had a work with Devyani (Whitefield office- [protected]), he told that since there was liquid content in the parcel, Airport authority has denied to transfer this parcel and I should ask Pushpa to get my parcel. They said package has been taken by AIR Cargo officials and i will get my parcel back as they will not deliver it to Jamshedpur. Afterwards, Pushpa and Devyani were in a conference call and I am not sure what they talking about as it was Forign language for me (Kannada). and then both of them disconnected their phone. Now i m trying to reach both these people and their phones are constantly switch off. I feel this is a big Scam As I have seen many complaints regarding DTDC on your website only. Now please sir help me to get my courier return along with my courier charges and apology letter for all humilation and harrasment. Regards, Tarun [protected]