DTDC — Non receipt of important courier

Address:

Ahmedabad, Gujarat

Dear Concerned, Our clients had sent important documents through DTDC via docket number M05731584 from Mumbai to Khatraj, Kalol, Gujarat on 02.06.14. We consistently tried to track the same online but unfortunately were never able to locate the same even after 10 days from the date courier was sent. DTDC being an reputed courier service we had asked our client to courier the same via DTDC. But to our surprise after so many days we have not received the courier and no one from their head office replied responsibly for the status. After so many calls to their Ashram Road Ahmedabad office, we were able to have a word with some of their employee who gave contact details of Gota branch, during follow up with Gota branch we were informed the courier will arrive on 11th, but still it never came. Then after some days during follow up they told that the delivery boy met with an accident so all the couriers got lost. This excuse is totally not acceptable, how can DTDC can wash their hands in such a case. Our documents were also very important and no one from DTDC is showing responsibility to answer us and tell us the proper solution for the matter. We even dropped mails to their complaints mail box but still no one has taken care to reply for the same. Regards, Neerav Galathia Bilfinger Water Technologies Pvt. Ltd. neerav.[protected]@bilfinger.com