DTDC — parcel has been misplaced

Address:

Hyderabad, Andhra Pradesh

Hi my name is aftab ahmed i from hyderabad one sample parcel was booked from mumbai to hyderabad on 20/05/2015 with awb no M14603197 i have been calling to the office persons since a week for the parcel status they have been sending me from pillar to post hence i have decided to lodge a complaint against them due to their inadequate response i want to make them understand that customer service is important than anything hoping that they might not neglect any one lese