AWB: M18196287
sir,
courier service is door to door service and not from one of your office to another, a parcel was sent to me from Mumbai to Goa (Pilerne ) and your Panjim office refused to deliver it to my door saying its out of our service area, ok say it is out of your service area then wasn't it the duty of the receiving office to reject the parcel, why was it accepted and then not delivered isn't this cheating, is this what you call customer
service where a customer has to collect his own parcel from your office .
Here again you have double standards a parcel sent by ebay is delivered to the door while for a private parcel you do not have service to the door, then for eBay you charge Rs. 65/- whereas private parcels you charge Rs. 150/-,
I really think you have cheated me and I require compensation,
And one more think that I need to bring to your notice is the behavior of your staff they were very rude they are behaving as though they are doing me a favour and have asked me to complaint to whomever I want to.
kindly follow up and sort out this matter.
Thanking you
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