DTDC — Shipment missing

Address:New Delhi, Delhi

See the tracking number K72532069 I have not received the package yet. The customer support says they are not aware of the consignment. Says it might have gotten lost! DTDC service is no longer reliable. I cant get any information on the package. Tried calling several people from Dtdc but everyone seems to have an excuse of not solving the problem. No accountablity.
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I have booked a courier on 22 May 2015 from Delhi to Sonari(785690) Assam.
The Consignment Number is Z54575122.

Till date(27 May 2015), Shipment Travel History on dtdc site is showing:

Fri, May 22, 2015

1. Arrived at DTDC Facility AIRPORT APEX, DELHI 03:11 AM
2. Shipment Booked JHANDEWALAN BRANCH, DELHI 08:51 PM

Sat, May 23, 2015

1. Processed & Dispatched from DTDC APEX AIRPORT APEX, DELHI 12:00 AM
2. Processed & Dispatched from DTDC Facility JHANDEWALAN BRANCH, DELHI 12:00 AM

So, please help me get my courier.

Regards
Utpal Gogoi
utpal.[protected]@gmail.com
[protected].

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