[Resolved]  DTDC — Threatening By DTDC Delivery man

Address:

Kolkata, West Bengal

A consignment was booked from Bangalore to Kolkata in DTDC courier on 7th march 2014 [Friday] But I did not get it till 10th march 2014 [Monday]. I went to the nearest Franchisee under M/s Rita Roy Choudhury at Ashok Nagar Park, Tolly Gunge, Kolkata 40 with Franchisee No - KF1764. There the owner told that the courier boy went to deliver but the house was closed at 3.30 pm While I was at home that time. The delivery boy returned from the main gate only as it was closed from inside. Neither he bothered to call my name nor he gave me a call over the phone. The Franchisee owner told me that the delivery boy is one of their finest staff. He would either deliver that the next day. I said I would pick it up myself from the office. The next day 11 March 2014 [Tuesday], somebody banged my door recklessly & shouted my surname "who is this ...". My friend opened the door & he started shouting at him & then I interfered. He started pointing finger at me & shouted "Who is this, you dont have bell at your house, You dont know how to write a address and all". I said you are a delivery boy, how could you talk like this, I will complaint against you". He said "My Name is BABU SONA, complain to whomever you want & I am not going to deliver the letter to you, I will return it back by saying door closed." I went downstairs to go to the franchisee office to complain but he also went down and aggregated a crowd over there & there was a messed up scene there. I went to the office & when I told all this to the owner & asked him to call the delivery boy. He did so but there also in front of his master the delivery boy was behaving the same way. There he added "I am a local & you have come from outside, you dont know what I can do." I said I'll complain it to your higher authorities. He said "Do whatever you want". Then the owner interfered & asked him to give me the letter but he refused. When the Owner insisted a lot then only he bothered to give me the letter. Now the question is why should I choose DTDC and not other local courier services. They provide a better customer service with respect. If they dont find an address they call on the given number to ask & deliver. But here in DTDC after paying a premium amount also I didnt get a call or any other service. Rather I was insulted infront of hundreds of people. Thank You!