DTDC — To get refund from the company

Sir my order number D54856010 from Wild stone shipped with DTDC was supposed to arrive on 5th of the july, that evening delivery boy called and asked to take the parcel from 10km away from the provided address but we refused to do so and he immediately ended the call, since then we are waiting for the parcel but it never arrived. The amount of parcel is 526 rupees and now we want refund from the company. I also complained to their costumer care but they are not giving suitable response.