DTDC — Urgent Package Missing

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is to bring to your kind notice that my package containing very valuable items was picked up on Monday - April 20, 2015 from Noida to be delivered at Chandigarh. It was promised and assured that the delivery shall happen by Wednesday evening / latest by Thursday positively. This package under DTDC docket #Z42348240. On Wednesday - April 22, 2015 after chasing DTDC vehemently, it was reported that the packet has been sent by road by mistake instead of air and hence may be delayed. Since the client (receiver) was insisting for the packet to be delivered the same day, I tried following up on the package, so that it could be PICKED UP from the distribution centre and was informed that the package CANNOT BE TRACKED. I spoke to Mr Sudhir, who informed to me that the parcel is being physically searched for everywhere in Chandigarh as it cannot be traced and that he shall get back to me by the next day positively. Whilst all this DTDC online tracking maintained its: "In Transit" status. My client was to travel the next day morning to Patiala with the parcel and had an afternoon train - which was clearly conveyed to DTDC and was promised a delivery by 11-12 Noon at the latest. On Thursday- April 23, 2015 - the packet as still not delivered and was conveyed after a lot of pressure from both me as well as client that the packet was still being searched for. So finally my client left for Patiala late evening! The chase for the parcel is still on and the client has rightfully been cancelled by my client- This happened to be my first order for them and surely it was also the last ! Its May 1, 2015 today - I am still clueless about my package which happens to be personalised and customised items worth INR 5000. And even if these are returned, shall not be used anywhere as they bear names! I have also incurred INR as the DTDC courier charges. Hence, I now demand compensation for the above amount, along with the bad reputation and loss of business that I have got ! This complaint has also been filed at the consumer forums and other such forums. Thankfully, my lawyer client are also taking this at this end. Enclosed is the DTDC tracking slip that I have got! I now look forward to an earnest and prompt response by DTDC to avoid furthur escalation of this matter. Thanks Aparna Mathur simran.[protected]@gmail.com