DTDC — Wrong delivery of confidential courier

Address:

Bangalore, Karnataka

I had sent a courier from mumbai to bangalore by dtdc the courier was wrongly delivered to some other person this was an confidential courier with it documents when approached dtdc customer care would not sort it out till date they are yet to respond to my compliant no 02521610 in addition to that the franchise that dtdc talk very rudely. The docket no was M36678135. I have sent a mail to the customer service of DTDC but yet to get response, hence I would expect an refund for the amount