E Kart — Item rejected by rto

Address:

LUDIANA

I have ordered some item from Seller shipped from ludiana through Ekart tracking no. SYRP[protected] on 23th JAN 2023. It has till date i.e., 3.02.2023, not reached its destination BANGALORE. In between at Ekart’s Ludhiana hub the tracking says “MARKED RTO:ORDER REJECT”. I don’t understand what it means. Surprised that even after 11days I haven’t received my order. What kind of courier service is this that takes so much time. You are requested to look into the matter and arrange for delivery of my order at the earliest.