EaseMyTrip.com — Airlines has refunded the cancelled flight amount but easemy trip is not refunding

EaseMyTrip.com — Airlines has refunded the cancelled flight amount but easemy trip is not refunding

S swati@14 from Mumbai, Maharashtra Apr 2, 2024 Apr 2, 2024 This thread was updated on Apr 2, 2024

Booking ID - EMT[protected], PNR - D4NYJE for your flight booked from DEL To BOM on Thu-07Mar2024 indigo airlines is reimbursing the whole booking amount then why easemy trip is not returning my money. Flight was cancelled by indigo. kindly find attached mail received from indigo and tax invoices. Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Apr 02, 2024 EaseMyTrip.com Customer Care's response Hi Swati, We would like to inform you that our refund process strictly adheres to the airline's fare rules.Moreover, we would like to clarify that our ability to facilitate a full refund is contingent upon approval from the airline. We have already submitted a request for a full refund to Indigo, and we kindly ask for your patience until we receive a response from them. Furthermore, We tried contacting you on your registered mobile number to address your query, but it seems we were unable to connect. Please inform us of a convenient time via DM at [protected] to reach you so that we can assist you at the earliest.
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