EaseMyTrip.com — Flight Booking cancelled and they have deducted reschedule charge 2 times

I have booked flight ticket on EaseMyTrip on[protected] from Bangalore to Trivandrum (DOJ: 15/11/2021) with an amount of 5, 292.00 with flexi plus fare. After that I have rescheduled the journey date to 16/11/2021 by paying an additional amount of 398.00 Rs, hence my total payed amount becomes 5, 690.00 Rs.

Then I have cancelled my ticket on 11/11/2021 and your team has deducted an amount of 2658 (Airline penalty = 1000, EMT cancellation service charge= 600, initial booking 330 per pax = 660 and Reschedule Charges 199 per pax = 398) and again they have deducted 398.00 Rs. That means they have deducted Reschedule Charges 2 times from my ticket.

Regarding this issue I have started mailing from 11/11/2021 onwards, At first they have said, my refund amount is 1, 516.00, then have corrected it as 3, 032.00, after that they have credited me 2, 634.00. Now they stops responding to my mails.