I am addressing this complaint to notify the deprived way of customer handling from ease mytrip.com. For the last couple of weeks their team is exchanging the mails without any confirmation and direction on refund of ticket cancellation.
As per the records it is very clear that due to incorrect mail id given at the time of booking i am facing the refund / transfer issues from the wallet to my bank account. The same has been addressed to their numerous customer care executives over phone and mail with reference of earlier mail correspondences.
In the initial trailing mails, it was informed that once the airline has refunded the amount it would be automatically refunded to out account which were not happen irrespective of numerous mails and reminders. Later it had been advised to provide the cancelled cheque copy o[censored]ndersigned along with detailed mail for the refund which were also not worked out with out continuous follow ups. After continuous mail it was informed that its under process with back end and shall be provided soon.
Unfortunately now come up with a new shocking reply that to provide the refund i have to submit copy of cancelled cheque of passenger. All the payment and ticket details are readily available infront of your desktop and these type o[censored]nhealthy practices cannot be accepted.
Need a better clarification on the same irrespective of exchange of mails and also request to process the refund with out further delay. Was this information helpful? | 
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