EaseMyTrip.com — Refund stuck from 2 months

Address: Building No. - 223, Patparganj Industrial Area, Patparganj, New Delhi, Delhi, 110092

I had booked a flight ticket from Pune to Bhopal via Ahmedabad for November 14th, 2023. However, the airline, Indigo, cancelled the flight, and I received a full refund from them. Since I had booked the ticket through EaseMyTrip, I had to reach out to them to initiate the refund to my original mode of payment. They informed me that I would receive the refund within 10-12 working days, but even after making several calls and sending emails, I did not receive any positive response. Every time I called, I was told that there were issues with the payment gateway, and I would have to wait for another 10-12 days. It has been two months since the cancellation, and I have not received any money or proper communication from their team.
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EaseMyTrip.com customer support has been notified about the posted complaint.
 
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No Proper Communication has been done so far, the only call I have got was more of a fraud call who wanted to hack my phone.
Dear Customer, Greetings from EaseMyTrip! We tried to contact you on your registered number but we are unable to reach you. We truly empathize with your concern and acknowledge the distress you're experiencing. Please know that the refund has been initiated from our side, and any delay is currently attributed to the payment gateway which is @Razorpay .Your understanding in this matter is highly valued, and we've escalated the issue with your email address copied for reference.

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