EaseMyTrip.com — Regarding refund

As per telecom conversation...We are following up for the refund of Saudia Airlines with your team and every time they come up with saying you put request from our website and which we did every time and than later they come up with the story on call that airline has denied the request you again put request and will forward and so on the same thing is repeating since 10th August 2020

Client is frustrated because other his relative who were suppose to travel in the same flight they all got the refund only they are left as they said because we issued ticket through you we are stuck other agent refund back their amount.

Today again a client came and he called Saudia Airlines in front of me and the Saudia staff said that your agent didn't process the ticket for refund and we gave refund to all others and to apply for refund was 31st Dec 2021. and now a client is creating a scene in my office and asking for a refund.

EMT63174079 and EMT63174701

Kindly please us with the above refund and close this matter today itself as he sitting in my office