[Resolved]  Easy Cabs — Complaint against Easy Cabs-Missed the train due to delay by Easy Cab.

Address:

New Delhi, Delhi

I booked an Easy Cab on 28.10.2013 for a ride from Mehrauli to New Delhi Railway Station for 29.10.2013 for two passengers (my wife and myself) that was confirmed vide booking ID No: A[protected] for which I received the confirmation SMS from Easy Cabs. We had to catch the Mumbai Rajdhani Express on 29.10.2013, the ticket of which was booked two months in advance as per the railway booking procedure. I re-confirmed on phone a couple of times on 29.10.2013 and each time I was assured that the cab would be reaching in time. I also received an SMS from Easy Cabs regarding the cab number with the cell phone number of the cab driver. When the cab did not arrive and I called back the driver, he told me that his cab has been cancelled and a new cab would be reaching to pick me up, while I did not receive any phone call from Easy Cabs prior to I called the cab driver. However, when the cab did not arrive at the scheduled time I asked Easy Cab the position and I was informed that the cab that was due to arrive has been cancelled and a new cab would reach me soon within next 10-15 minutes. To my utmost surprise I received more than 15 SMS messages conveying the number of the new cab. I also received the Phone from this new cab driver but he expressed his inability that since he is in the traffic he may be delayed and I was sure he is telling the truth as he has been rounded up by Easy Cabs at the last moment. I was losing my patience as the train departure time was getting shortened by each minute. Finally the cab arrived and the cab driver did try his level best but could not reach the New Delhi railway station in time and finally we missed our train. On the way I was in regular touch with Easy Cabs representarives and when I told them that there is no hope that I can catch the train now, they expressed their inability and just said sorry. I wanted to find out how Easy Cab is going to compensate me the monetary loss plus the mental trauma myself and my wife were suffering (both o[censored]s are senior citizens) but the only reply I received was that Easy Cab will just provide me a ride next time to the extent of Rs.500/= only as gratis as if that would be covering the total loss of around Rs.10, 000/= by way of the lost ticket and buying another ticket to Mumbai for two passengers under TATKAL scheme paying additional charges to the booking company plus additional cab charges of around Rs.1000/= while taking the cab to the travel agency firm for booking the TATKAL ticket and back to New Delhi railway station. I have the details of all the expenses I incurred and the money I have lost in this entire episode. Under the circumstances, I would like that Easy Cabs on their own initiative compensates me the actual monetary loss, but if Easy Cabs do not tie it seriously I won't have any option but to seek the help of Consumer Redressal Forum and then definitely I am going to claim for the mental and physical harassment plus the legal charges I may incur during the process. DR. C. K. WAHAL Cell phone: +91-[protected]