Easy Cabs — Not responding to Complaint Raised.

Address:

New Delhi, Delhi

Bookind ID: B[protected] Car No: 7157 Booked cab from PTI, New Delhi to Ginger, Vivek Vihar. Pick up time was 11:30 PM on 24 July 2014. The Chauffeur did not come to pick up point. I made him speak to 6-7 local Delhi people to help him with PTI, Sansad Road, New Delhi. Later he made me to walk 1km to reach where he was. He had parked his car next to an auto rickshaw. He could have taken help from auto driver. Instead he made me to walk to where he was. Got into car. Instead of taking to Vivek Vihar, he took the way of Krishna Nagar. Later when I said, you have taken wrong route, which costed me 5-7 km extra. (7*km X 29rpm = Rs.203 extra burden on me). While getting down I noticed that EASY CAB DRIVER ID CARD WAS NOT WITH HIM. I registered complaint with Easy-Cab feedback option on 25th July around 9.30AM. The executive promised to call back to me with resolution. But I have not yet heard from them. I want Easy-Cab to REIMBURSE me the Rs.203 I have paid for their driver's mistake. I demand answer from Easy-Cab for the following question. 1) How come Easy Cab driver does not know PTI Building, Next to Sansad building, Sansad road.? What kind of training the company gives? 2) How come Easy-Cab driver was not in uniform and his Easy Cab ID card was not with him? 3) Why did the Company not contact me even after promising that they would get back to me.? 4) When and how will the comapny Reimburse me Rs 203.?