Easygo Trip — Non refund of ticket

Website:

easygotrip.com/

I booked a return ticket for four persons from chennai to kolkata one of them a seriously ill cancer patient. It amounted me rs 41722 my booking ref no. Is et67746 on 9th september 2015 but no body picks up the phone nor i have got my refund. They are totally ignorant about the matter so please help to get my money back for the treatment of the patient