[Resolved]  Ebay.in — Defective Samsung memory card being sold

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Customer, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

I have been buying from ebay for last 5 years and I have recommended ebay in my network.. And I believe because of that at least 100-1000 transactions were made of worth of millions.. but now I strictly appeal people not to buy from ebay at all.

Again... In my case, they will have to follow the rules and repay for my pains because I have all the proofs.. And I would provide those proofs to the Hon'ble Consumer court.

There is always issues of warranty with ebay if I can recall my recent purchases for last one year. It's horrible for products worth of below Rs. 2000

@NIKS2059, I believe and feel your pain. There is no doubt about your claim.
Their customer service and claim department is just pathetic. I think there is serious issues in their business processes. I feel the fall of ebay very soon.. if things are going this way only.

PLEASE DO NOT BUY FROM EBAY TILL THESE ISSUES ARE NOT RESOLVED AND THEY DO NOT SHOW THE COMMITTMENT TOWARDS CUSTOMER ISSUES.

Dear Customer, We at eBay provide 30 days of purchase protection i.e. eBay
Guarantee*. But, products with Manufacturer warranty are excluded from
eBay Guarantee* coverage as you can visit the nearest Authorized service
center of the Brand and get the issue resolved.However,
if the service center denies to provide you the warranty we would
request you to provide a declaration / written letter from the
authorized service center stating that they do not provide warranty for
this particular product. Kindly mail the document on
[protected]@ebay.com within the next 48 hrs. We will review the
same and provide an appropriate resolution. Thank you.

Dear Customer, We regret to inform you that as per eBay policies we at eBay provide 30
days of purchase protection i.e. eBay Guarantee*. But, products with
Manufacturer warranty are excluded from eBay Guarantee* coverage as you
can visit the nearest Authorized service center of the Brand and get the
issue resolved.

However, we would like to inform you that we would not be able to
provide a resolution unless you provide us the declaration / written
letter from the Service centre that you cannot claim warranty for the
said item. Hence we are closing this ticket from our end.

Be rest assured, eBay would surely intervene in the same once we receive
the requested document from your end. The email id wherein the required
document has to be sent is [protected]@ebay.com. Thank you.

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me... my number [protected]

Below is the ebay remarks for eBay Guarantee* claim - 1882593

"After conducting a thorough investigation and review of your claim, we have found that the item received by you was as per the listing description updated by the seller on our website. This claim filed is out of our eligibility criteria and we will have to unfortunately deny the claim. In this case, our best advice to you is to contact your Seller and resolve the matter amicably. We regret of not being able to assist you on this matter. Thank you for shopping on eBay!"

These people allowing the fake vendors in the ebay site and cheating customers i have lost Rs.1600/- because of this.

Ebay.in — Item.No.162034121099,strong and tough huawei cdma c5300 mobile phone for relia... (162034121099)

I have purchased this on 11th apr-16 received on 15th apr-16 without battery, on, I have cheeatedby this seller, how can he sell the handset without battery? can he leave without Hart?

dont post this type of adds i wll tell all our friend to not to trust the ebay.

How roundly ebay is rejected the claim, i am attaching the mail for refernce

complain against damage product

I buy scan disk cruser blade 64 GB pen drive from ebayindia.in I found it as a physical damage one.

Dear manojgiri22,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay