Ebay.in — Ebay not speaking with customer about their claim and simply rejecting the claim stating that customer not contactable

Address:	Hyderabad, Andhra Pradesh, 500037
Website:	www.ebay.in

I have raised a claim for a transaction i have done on ebay.in as i have received a counterfeit non working product instead of original product as said by seller. After 2 days i have received a call from ebay asking for details of product. But unfortunately i was in travelling so there was a network problem due to which there is a continuous voice breakage in the middle of conversation. So Ebay sent me a mail stating that to provide my contact numbers to contact me again in 48 hours. So i have sent them a mail with my contact details. After sending the mail i got confirmation reply from them and later after 48 hours they simply marked me a mail without calling me saying that My number was not reachable so to provide alternate numbers again. I have provided them my 2 numbers to contact me in previous mail, but they simply said that they just tried on only one number. I am sure that i have full signal and i am receiving calls from others but ebay said they tried but not reachable. So again i have provided them with my 2 numbers to contact me, After 48 hours they called me on my first number and i have answered their call, after answering their call, they simply disconnected the call. Then after 5 minutes they called to my 2nd number and i have answered this as well, they kept my phone on hold for 10 seconds without speaking any thing and disconnected my call and they just mailed me that my phone is not contactable so they are rejecting my claim. Within 5 minutes of receiving their call i only called back to their customer care and asking for response why they are doing like this, they simply said We will schedule a call for you within 48 hours. SO our representative will call you and resolve your claim. But already 96 hours passed but they idnt call me till now, they cheated me, i lost my money and the product i received is also non working product. Please help me. My claim details are as below.

Claim ID:- 1860096
Claim date:- 07/04/2016
Paisapay ID:- [protected]
Contact Number:- [protected], [protected]
Mail id:- [protected]@gmail.com
Name:- Krishna Chaitanya