Ebay.in — Microsoft Lumia 535

Address:

Mumbai City, Maharashtra

My name is Vinay Singhvi. I had ordered Microsoft Lumia 535 from Ebay on 25th Dec 2014 and i got the delayed delivery on 2nd Jan 2015. When i switched on the phone on 3rd Jan 2015 found that the top of the phone is getting heated very soon, hence switched off the phone and removed the battery for sometime, when i after some while i inserted the battery and tried switching on the phone. The phone was not getting switched on and the top of phone was getting heated. I called up Ebay but they didnt helped and asked me to contact the seller Electronic Seller for the issue, i did it but they also didnt helped and asked me to contact Ebay for the same. Again when contacted Ebay then they asked to follow with Nokia Care Centre for the issue and get the DOA as the prod is under manufacturer warranty. When Nokia Care Centre didnt provide me the DOA as they had 4 days policy and then Ebay has asked me to get the same repaired from them. I asked Ebay that the phone which i never used then why i have to repair but they didnt helped, i was left with no option and hence asked Nokia people to check. Nokia people checked and denied that the prod cant be repaired under warranty because the phone is damaged from inside and hence Ebay would only do so. But Ebay people havent revert or assisting me to get the issue resolved or get my money back. I have been chasing Ebay and also calling them again and again and also written them many but they didnt solved my query. My all SR raised has been rejected by them and didnt try to contact or solve my query. I need to solve this and get my product refund and also apology for all probs caused to me all