[Resolved]  Ebay.com — Mobile handset replacement

Address:	Ahmedabad, Gujarat
Website:	ebay.in

Dear sir/ mam, i purchased sony xperia c5ultra from Ebay, mobile phone bill date is 6/09/15 & actual i received phone on 17/09/15 after 10days when i received phone its camera key was not working & while using phone its getting heated & some times touch not working so i raised complaint to Ebay on same day under Ebay guranty & claim no is : 1262789. next day i called Ebay and asked about claim so they told me their technical representative will for technical verification then handset will be replaced. from last 15days i am calling ebay & they are saying we will arrange call & replace handset. i am calling every alternate day but same answer given by Ebay. yesterday when i called then 1 of their representative told its not comes under Ebay you have to visit sony centre but i told him from last 15days Ebay was telling they will replace now Ebay tellinhg i have to go to sony so wrong guidance given by Ebay to customer for replacement. 1 ) i received phone after 10 days so now sony refusing to replace sony saying they can replace with in 7 days form the bill date, if transportation time is 10days from Ebay so how can i go to sony for replacement within 7 days in this Ebay is responsible for delivery due to late delivery i am unable to get replacement form sony. 2) Ebay called me today morning & their representative talked very rudely with me & i told her full story this happens with me faulty handset given by you & transportation time was 10 days so sony is refusing to replace so ple. support me for replacement so they admitted phone which i received was late deliver sony not responsible for delivery Ebay responsible for late delivery then also they will not replace my handset & when i said i will complaint to consumer fouram so they said go where you want to go this is totally miss guidance to customer & with out taking my concern forcefully they closed claim but i am not agree on this forcefully closer of claim. 3) all call recording is available with Ebay in which all misguidance mentioned that complaint no is : 1-[protected] dear sir/ mam i am a middle class man purchased 25000 phone by saving money time to time & i got faulty phone which is malfunctioning & Ebay responsible for this but they are denying their responsibility please help me to resolve the problem as early as possible.